Contact information
Get in Touch
We're a small team that reads every email personally. No chatbots, no tier-1 scripts. When you reach out, you get answers from someone who knows the products.
support@chargedtools.com
Response time: within 24 business hours. Most replies come faster.
Business hours
Monday - Friday, 9:00 AM - 5:00 PM Central Time. Closed on major US holidays.
What to include in your message
- Order number (if your question is about an existing order)
- Product SKU or title (if asking about a specific tool)
- Photos (if reporting damage or defect)
Returns
Please do not ship returns without authorization. Email us first for a return authorization (RA) and return address.